Help Desk

The LifeWatch ERIC Help Desk is at your disposal to support you in the use of our platforms and services. 
The LifeWatch ERIC Help Desk applies a ticket system to address all support requests.
A unique number is assigned to each request, and you can refer to it to track its progress.
Check our knowledge base to see if the issue you wish to raise has already been addressed. All topics are listed on the left-hand side column; select one to see the list of items associated with it. A search field is at your disposal to easily query the knowledge base.

If you cannot find what you are looking for, you can open a new ticket. Please note that you must be registered and logged in to do so.

If you have any issue during the reset password procedure, please send an email to service.centre@lifewatch.eu.





Topic

Item


Reviewers are selected by the scientific committee of each conference and assigned by platform administrator. You cannot become a reviewer unless you were invited to be one by a specific conference scientific committee. Reviewing team varies from…

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Once you have been nominated Reviewer, logging in into your account you will see the list of all the abstracts assigned to you and you can:

Edit the text and the keywords inside the abstract (only the first time you open it, before…

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Pending: this status will be automatically assigned to the abstract after the submission and will be used by the Reviewer every time they will add a note to ask for a correction or a change within the submission. The status “Pending” allows the…

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When an abstract is assigned to you for the review you will find it in your dashboard and you can start the review by clicking on the “review” link.During the reviewing period the status of the abstract must be moved from “Pending” to “Under…

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As Reviewer you will receive a notification email once the abstract will be assigned to you by the Admin. You will also receive a notification email when the Submitters will modify any part of their abstracts during the review process.

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After you have provided comments to any abstract and switch the status, if you wish for the author to make changes to the actual text, you have to reset the status to “Pending”.

Once the author will have modified their abstract, you’ll…

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