The LifeWatch ERIC Help Desk is at your disposal to support you in the use of our platforms and services.
The LifeWatch ERIC Help Desk applies a ticket system to address all support requests.
A unique number is assigned to each request, and you can refer to it to track its progress.
Check our knowledge base to see if the issue you wish to raise has already been addressed. All topics are listed on the left-hand side column; select one to see the list of items associated with it. A search field is at your disposal to easily query the knowledge base.
If you cannot find what you are looking for, you can open a new ticket. Please note that a valid e-mail address is required.
We recommend you to browse the knowledge base before submitting a new ticket in order to see if your request has been already satisfied.
Select the topic on the left side to see and eventually choose the specific item in which you are interested in.
You can also start typing the text of your request in the “Search FAQs” field to easily search in the knowledge base.